Famhisto

Legal

Privacy Policy

Last updated: June 2026

Who we are

Famhisto is a family history research service operated by Ian Andrews. Famhisto is a trading name of Exmoor AI Labs Ltd (Reg. No. 17177556, registered in England & Wales, 71–75 Shelton Street, London WC2H 9JQ), which is the data controller. Research is based in Wokingham, Berkshire. Contact: ian@famhisto.co.uk · 07356 254302.

What we collect, and why

  • Enquiries and call bookings: your name, contact details and message — used solely to respond and arrange your call.
  • Free guide requests: your email address — used to send your downloads and, unless you unsubscribe, monthly research notes.
  • Purchases: payment is processed by Stripe; card details never touch our systems. We retain your name, email and order details to fulfil the commission and meet accounting obligations.
  • Research projects: the family information you provide is used only to conduct your research. Living individuals' details are handled with particular care and never published.
  • Website analytics: Google Analytics with IP anonymisation, to understand which pages help visitors. No advertising trackers.

Lawful basis

We process enquiry and order data under contract and legitimate interest; newsletter signups under consent (withdrawable any time via the unsubscribe link or by email).

Sharing

Your data is never sold. It is shared only with the processors needed to run the service: Stripe (payments), Zoho (email), and record offices where copies of historic documents are ordered for your project (your ancestors' details, not yours).

Retention

Enquiries: up to 2 years. Order and accounting records: 6 years (HMRC requirement). Research files: retained so your family can return for extensions, unless you ask us to delete them.

Your rights (UK GDPR)

You may request access to, correction of, or deletion of your personal data, restrict or object to processing, and request portability. Email ian@famhisto.co.uk — and you may complain to the ICO (ico.org.uk) if unsatisfied.

Cookies

This site sets no marketing cookies. A session cookie is used for the client portal sign-in only. Stripe sets cookies on its own checkout pages; Google Analytics uses anonymised measurement.